Hannah Fortune

Customer Service Project Manager Connected Places Catapult

Hannah is one of the driving forces leading on customer service improvement projects within Major Projects at National Highways.

A key aspect of Hannah’s role is to use insights gathered from customer teams, to establish and deliver projects related to Roadworks Innovation.  The experience of roadworks in particular, continues to have a negative impact on customers of National Highways.

With 6 years’ experience in customer service and innovation delivery, Hannah is leading an initiative to launch a public competition, seeking out innovative solutions which could improve the customers experience of roadworks.

My Speaker Sessions

Tuesday 14 June 2022

12:50

Accelerating innovation into BAU

12:50 - 13:20 Showcase Theatre

The Connected Places Catapult is leading in fields such as Mobility, Built Environment, Critical Infrastructure, Health & Wellbeing, Public Places and Decision Making. We will outline their view on the ‘art of the possible’ for digital twins, SME competitions and innovation. We will discuss this vision and scale of ambition. The facilitator will invite NH participants to reflect on matters that might need to be resolved in order to achieve the vision.

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